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Contacts

HP Contacts

HP Communications Analysts
For recipient eligibility, claims status, verify diagnosis & procedure codes, billing information and assistance with remittance advices, including clarification and explanation of benefit codes call 1-800-423-8303 (NH & VT, only) or 603-224-1747 (Out of State).
HP Provider Relations Representatives
For Provider workshops, on-site training and address in-depth billing issues call 603-225-4899.
  • For Keene, Littleton, Laconia and other states outside of New England contact Sue Hammell, Extension 3114
  • For Berlin, Manchester, Nashua and Vermont Regions contact Dionelle Fletcher, Extension 3101
  • For Claremont, Portsmouth, Concord and Maine Regions contact Diane Kemp, Extension 3029
  • For Salem, Conway and Massachusetts contact Madeline Hernandez, Extension 3025
Claims Address:
PO Box 2001
Concord, NH 03302-2001		 One Year Overrides:
PO Box 2001
Concord, NH 03302-2001
Correspondence Address:
PO Box 2040
Concord, NH 03302-2040		 Provider Enrollment:
PO Box 2040
Concord, NH 03302-2040
Adjustments/Cash Control:
PO Box 2040
Concord, NH 03302-2040		 Provider Relations:
PO Box 2040
Concord, NH 03302-2040

State of New Hampshire Contacts

To Report Fraud and Abuse:
Sherry Bozoian, Administrator, SURS Unit
603-271-8029
RECIPIENTS SHOULD CALL:
CLIENT SERVICES 1-800-852-3345 Extension 4344 (NH & VT) or 603-271-4344 (Out of State)
Medical Prior Authorizations:
1-866-499-9335
Behavioral Health Prior Authorizations:
603-271-0800
Third Party Liability Unit:
603-271-8063
Dental Consultant:
603-271-4361
Division of Elderly and Adult Services Prior Authorizations:
603-271-4347
DISTRICT OFFICES:

Berlin:
603-752-7800/800-972-6111		 Littleton:
603-444-6786/800-552-8959
Claremont:
603-542-9544/800-982-1001		 Manchester:
603-668-2330/800-852-7493
Conway:
603-447-3841/800-552-4628		 Southern:
603-883-7726/800-852-0632
Concord:
603-271-6201/800-322-9191		 Seacoast:
603-433-8300/800-821-0326
Keene:
603-357-3510/800-624-9700		 Rochester:
603-332-9120/800-862-5300
Laconia:
603-524-4485/800-322-2121		 Salem:
603-893-9763/800-852-7492

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